LOCATION: Office based, in Oxford Street, London.

£28,000 per annum 40 hours per week + commission on each course sold (OTE easy to achieve)!

Do you have proven experience in Sales and Customer Service?

Are you an excellent communicator who has great organisational skills?

Do you fluently speak, write and read English and another language between Spanish and Portuguese? (combination of the three languages will be considered as a plus)

We are looking for sales executives to join a highly dynamic and fast-growing English language school based in Central London.

As a Sales Executive, you will be responsible for providing excellent customer service to all prospect and current students studying at Speak Up London. You will be advising and assisting them throughout the course enrolment process and offering full support and guidance about any other queries they may have.

Our students are the core of our business, therefore, you are expected to provide outstanding levels of customer service at all times!

If you speak another language such as Spanish/Italian/French/Portuguese/Arabic etc – that would be amazing as it will only help you finalise deals! – but it’s not mandatory!

Key Responsibilities and Accountabilities:

· Actively contact prospective students to advise them in their study choices, focusing on converting them into students.

· Show the highest level of service when dealing with prospective students and current students by consistently achieving quality targets defined by management.

· Monitor and respond to inquiries promptly.

· Update internal reports and database when required with daily activity.

· Continuously strive to exceed set targets and KPIs

· Ensuring excellent customer service is being provided at all times.

· Ensure all information provided to applicants and students is accurate.

· Basic knowledge of a CRM system and a student database.

Who we are looking for:

We are looking for highly motivated individuals, who are driven to achieve targets. Applicants must be able to work well under pressure and to strict time deadlines. You must be comfortable dealing with difficult situations and be able to think quickly on your feet!

To be successful in this role, you must be sales and customer service-oriented.

· The ideal candidate will have previous experience in a sales position and excellent communication skills.

· Understanding and converting prospects into students.

· Excellent verbal and written communication skills,

· Understand the needs of prospective clients, customers and provide the assistance they need.

· A team player that knows how to share credit for collective achievements.

· Results orientated and can maintain a high level of self-motivation.

· Excellent organisational skills, time management, and attention to detail.

· You’re passionate about learning and improving your skills.

· You will be target and outcome-driven with monthly/quarterly KPI’s and sales targets.

Speak Up London is committed to the safeguarding of our learners and all staff will be required to complete an Enhanced DBS check. References will be followed up and we will ask whether there is any reason why you should not work with under 18s. You must provide proof of identity and qualifications before the interview and all gaps in your CV must be explained. Finally, appropriate suitability checks will be required prior to confirmation of appointment.

28 days including Bank Holidays

DESIRABLE:

• Knowledge of a foreign language – PORTUGUESE, SPANISH, ARABIC, FRENCH, ITALIAN – is highly desirable.
• Previous experience in the International Education industry will be considered as a plus.
• Some knowledge of B2B sales.

Flexible start and finish shift times – subject to agreement

*subject to performance.