I have been taking classes at this school for over a month. While not all teachers seemed professional to me, the front desk staff and management were quite helpful. If you are dissatisfied with a course, you can request a change, and they will assist you in finding a another course.
I once had a rather "amazing" substitute teacher. Once during a lesson, I was talking about how friends from different countries tease each other in good fun, when he suddenly grabbed his own collar and said with complete seriousness, "What does your country produce? Cheap clothes?" I was utterly shocked and did not know how to respond.
On one occasion, as the class was about to end, he displayed my personal information (like my full name, date of birth etc.) on the classroom screen for everyone to see and prepared to leave. When I stopped him and asked why he had done that, he replied, "There was nothing else to display." I was left speechless and confused.
He even once called me “a spy” in front of other students. Was he trying to be humorous, or was he simply expressing his own prejudice? I understand that everyone has biases, but as a teacher, shouldn't he be held to a higher standard? Even if a student comes from a country with a different political system, how could an ordinary student like me possibly represent or influence an entire nation? As an educated Irishman, especially one with a degree in philosophy, he should understand this better than most.
He repeatedly asked me about another student from my country, pressing me about what kind of person he was. When I questioned, "As a teacher, why are you so concerned with a student's personality?" he responded that some students were simply boring and uninteresting. Once again, I was at a loss for words.
Another time, a few students and I went to dinner, and he joined us. At the restaurant, he began harassing a young East Asian waitress who appeared to be about 18 years old, going so far as to grab her hand. I hesitate to use the word racism, but it makes me wonder, would he have acted the same way had she been a white or a black girl?
I rarely write complaints, but I feel compelled now because I am deeply troubled by this teacher's behaviour. I hope that by sharing my experience, on one hand, future students can be more cautious, and on the other hand the School would pay more attention to the teachers' professional ethics.
Apart from that teacher, my overall experience at the School was quite positive. Chris at the front desk was very professional and patient. Management Vera and Fred were very responsible in helping you follow up on things. My regular teacher Matt was very professional and gave every student an equal opportunity to express themselves (my class is mainly oral). If you want to learn English and make friends, this school is a great choice, and the location is also very convenient. One person's behaviour cannot represent the school, as I believe the school will follow up on every genuine complaint.